Your Personal Data
Here at My Social Secretary we take your privacy seriously and will only use your personal information to respond to any questions you may have and to provide the products and services you have requested from us. The personal data that we process includes:
Your name; and
Your contact details; and
Your 3rd party suppliers, e.g. web developer
The log in details of your Social Media platforms where necessary
The access details to your website
The controller of your data is My Social Secretary Limited.
How do we use the information that you have provided?
My Social Secretary is a specialist digital marketing agency making use of Social Media, Content Marketing, Website User Experience, SEO, Pay Per Click (PPC Google and Bing) and insights from Google Analytics to help us to map out your online marketing strategy. This is done by understanding your businesses objective and your target audiences. You will then be entering into a contract with us depending on the level of help you feel your business will benefit from. We also use your data when we have a legitimate business interest to do so and to satisfy our legal obligations.
Your personal information will never be shared with third parties for marketing purposes. We may send you direct marketing in relation to relevant products and services. Electronic direct marketing will only be sent where you have given your consent to receive it. You will continue to be able to opt-out of electronic direct marketing at any time by following the instructions in the relevant communication.
Who’s going to see your data?
We may share your personal data with 3rd party suppliers, e.g. web developers, Google Adwords, Twitter, Facebook, Pinterest, LinkedIn, YouTube to process it for the delivery of services that you have requested.
We may also share your personal data with the below third parties:
our professional advisors such as our accountants;
marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Notice;
website provider and associated web analytics;
Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, or if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.
How long will we keep your personal data?
We will not keep your personal information for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose for which it was collected. Where you are a client, we will keep your information for the length of any contractual relationship you have with us and after that for a period of 12 months. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
Where you are a prospective client and you have expressly consented to us contacting you, for example by completing our web contact form, we will only retain your data (a) for 12 months following the date
oflast contact; (b) until you unsubscribe from our communications; (c) if you have not unsubscribed, (d) while you interact with us and our content; or (e) for 12 months from when you last interacted with us or our content.
We will retain your data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. In some instances, laws may require My Social Secretary to hold certain information for specific periods other than those listed above.
Where will my personal data be stored?
Your data is stored on password protected iCloud software and a password protected laptop device.
In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including the right:
to be informed – you have the right to know what personal data we are collecting about you and how we are using that data;
of access – you have the right to ask us to provide a copy of the personal data that we hold about you. There is no charge for this but we may charge a reasonable fee if the request is manifestly unfounded, excessive or repetitive;
to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you;
to erasure – you have the right to ask us to erase your personal data (a) by withdrawing your consent for us to use it; (b) if it is no longer necessary for us to use your personal data; (c) if you object to the use of your personal data and we don't have a good reason to continue to use it; or (d) if we haven't handled your personal data in accordance with our obligations;
of restriction – you have the right to ask us to restrict the processing of your personal data;
to data portability –you have the right to request that we provide the data that we hold about you to you, or another organisation, in a structured, machine readable format, the data that you have provided to us by automated means if the lawful basis for the collection of the data was consent or contract;
to object –you have the o ask us to stop processing your data. This includes where you have consented to us using your personal data, you can withdraw that consent at any time, for example when we send you marketing you can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you or by contacting us;
to complain directly to the Information Commissioners Office (ICO) if you are unhappy with the way the we process your personal data. Under certain circumstances, if you are dissatisfied with the decision of the ICO, you also have the right to apply for judicial remedy.
Should you wish to exercise any of these rights, please contact me using the contact page on this website. You can find out more about your rights under the GDPR here:
By continuing to use this website, you accept that we use the following cookies:
The only cookies we use on this site are from Google Analytics: these allow us to understand how you found our website, whether via our social media channels or 3rd party referral sites. The GA cookie allows us to see, from your visit, which pages you have visited and how long for,. With your consent, your computer accepts the cookie and stores it. When you next visit our website, the code is retrieved, allowing us to know that the same person (without any personally identifiable information) has come back again - yay.
How to control cookies
You can control and/or delete cookies as you wish – here is some more information: https://ico.org.uk/your-data-matters/online/cookies/
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
We use Google Analytics to provide us with information about how our website is used, such as what countries our visitors are browsing from, and what pages are the most popular. The data gathered is anonymous and can not be used to identify individual users. You may block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link:
When you use our website, some data, including your IP address, will be transferred to and stored on Google’s servers in the USA or Ireland. This data is used solely for the purpose of providing the service, and is not associated with other data Google may hold on you. The use of Google Maps API and Google Fonts API, as well as the relevant data transfer and processing is governed by Google Inc.’s data protection policy: https://policies.google.com/privacy?hl=en-GB&gl=uk
Data Collected on This Website
When you contact us using our website contact form, you will be voluntarily providing us with your personal information. The information you enter in the contact form is encrypted, as you can see from the padlock icon in the address bar of your browser, and is sent to us by email.
While we have implemented encryption to ensure secure transmission of your personal information, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you are always welcome to contact us via alternative means, such as by telephone.
When you click “ok” on our cookie consent popup banner, a cookie called ‘cookiescriptaccept’ is set so that you will not be asked to reconfirm your acceptance for a period of time.
My Social Secretary Ltd. Registered address: 1 - 7 Station Road, Crawley, West Sussex, RH10 1HT.
Registered in England and Wales, company number 10666143. For details of how to contact the data controller, please see our contact page.